Wednesday, March 24, 2010

Hot Under the Collar

If you were my bloggy friend last summer, you may remember my exasperating experience trying to replace my broken washer and dryer. I'm not so sure I'm singing Sears' praises now.

Yesterday I emptied the dryer at the end of the cycle and almost dropped the clothes because they were so hot, in spite of having the dryer set to the "Low - Delicates" cycle. The dryer itself was so hot inside and out that I was thankful it didn't catch on fire. My man checked that the ventilation wasn't blocked and the lint screen was clean; looking up the problem on the web, it appears that it is likely a broken thermostat.

So I called Sears to request a repairman, and after being routed 3 different extensions (and having to give my phone number, name, and other info to each of the folks I talked to, an aggravation in itself!), I was told that the washer is still under warranty and they would schedule a repairman. Next Friday.

As in April 2. TEN days away.

I find it hard to believe they are that booked up. I suspect they only have a few slots each day for warranty repairs , since they don't make money off of those calls. But ten days?!?!

I'm thinking the dryer isn't the only thing full of hot air.

Anybody have a clothesline I can borrow?!


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8 comments:

Sit A Spell said...

So sorry about this mess.

Those bluebonnets are beautiful!
I'd love to do the whole NYC thing some day too...even though I really am a country girl at heart.

Cindy (Letters From Midlife) said...

What an aggravation! My heart goes out to you. Hope it gets resolved soon.

quilly said...

Maybe if we mate your over-heated drier to my under-heated drier, we would get one that works. I want it on Mondays, Tuesdays and Fridays. You can have it the rest of the week. In the meantime, take your laundry to Sears and hang it in their garden department. They'll get the message.

Cathy said...

Aggravating!!!

Linda said...

Oh my word! That would have me hot under the collar too! Hope it gets resolved.

bp said...

Uh oh!! You could borrow my clothesline. My Dad made them for me.

SearsCare said...

Dear MOCHA WITH LINDA,

I am sorry to hear that you are having such a hard time getting an earlier service appointment on your dryer. I can surely understand how frustrated you are about not having a dryer until April 2. My name is Shayne W. and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and the number that the dryer was purchased under (if it is different) and we will call you directly. Also, please provide the screen names (MOCHA WITH LINDA) used to post here for reference to the issue.

Thank you,

Shayne W.
Senior Case Manager

A Stone Gatherer said...

Looks like it's starting again Linda! I think I would be making a call to corporate!